Crisis Communications – D. Chris Turner Communications

Crisis Communications

It is an understatement to say that the reputations of NFL quarterback Tom Brady and his New England Patriots football team are taking hits that would make an all-pro linebacker proud. Both Brady and the Patriots are iconic brands that now find themselves in a crisis communications disaster. Unfortunately, like many brands, they brought the disaster upon […]

Crisis Communications

Feb 24 /

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Shooting Organizational Air Balls That Create Crises

As long as there are humans, there will be crises. And as long as humans work for organizations, there will be organizational crises. Yes, that sounds like a Captain Obvious statement, but is your organization about to shoot an air ball and find itself on the national news because of an obvious crisis? That’s what’s happened with […]

Branding Crisis Communications Reputation management

Jun 17 /

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Are you creating favorable conditions for a crisis?

I learned a valuable lesson yesterday. If you park your car under a tree with the windows down, a bird may just poop in it. In other words, if you do the things that set your organization up for a crisis, a crisis is probably what you’ll get. Many people are caught off guard when […]

Branding Crisis Communications Reputation management

Apr 19 /

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How to successfully launch a crisis in three easy steps

There are thousands of for-profit and non-profit organizations in America and I am confident none of them list “create a crisis” among their business objectives. However, many of them manage it without much effort. And to their chagrin, they find they’re quite good at it. You read that correctly. Everyday organizations – more specifically executive […]

Branding Communications Strategy Crisis Communications

Feb 8 /

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Learning Crisis Communications from the Boy Scouts of America

The Boy Scouts of America finds itself in a kerfuffle with its proposed membership standards document. In a nutshell, the BSA is wrestling with dropping its ban on gay membership and in the process has created for itself an organizational communications nightmare that is bludgeoning a century of branding equity. It will take more than a […]

Crisis Communications Reputation management Social Media

Aug 21 /

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Is your social media marketer prepared to handle a crisis?

Social media marketing is all the rage with companies adding social media strategists faster than most people can hammer out 140 characters and send a Tweet. The rapid increase in available positions is testimony to the effectiveness of social networking in driving business and validates the millions of dollars shifted from traditional marketing strategies to digital […]

Crisis Communications Reputation management Social Media

Jul 23 /

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Social media attacks: Are you prepared?

The most nefarious use of social media is when an individual or a group intentionally sets out to destroy someone else’s reputation or business. Shell Oil is experiencing some of the worst the World Wide Web community has to offer. The extremist environmental group, Greenpeace International, launched a Website (Arctic Ready) and Twitter account (@Shellisprepared) […]

Crisis Communications Social Media

Jul 12 /

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Social media, crises and “Who” (Part 2)

No organization wants to face a crisis, but unfortunately, crises are inevitable. They don’t have to be major events. Anything that potentially casts a brand in a negative light could – and should – be considered a crisis. A reputable brand that took years to build could bleed away like sand through an hour glass […]

Crisis Communications Social Media

Jul 9 /

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Social media, crises and “Who” (Part 1)

Established fact: Social media has seemingly limitless benefit for organizations in today’s socially – and globally – networked world. It can also be the proverbial gasoline on a fire during a crisis. Bad news travels at the speed of a Tweet; and often gathers social momentum like a runaway train. Ten minutes earlier social media […]

Category: Crisis Communications

Deflategate: A Crisis Communications Disaster (and What You Can Learn From It)

Shooting Organizational Air Balls That Create Crises

Are you creating favorable conditions for a crisis?

How to successfully launch a crisis in three easy steps

Learning Crisis Communications from the Boy Scouts of America

Is your social media marketer prepared to handle a crisis?

Social media attacks: Are you prepared?

Social media, crises and “Who” (Part 2)

Social media, crises and “Who” (Part 1)