Social Media

Is your organization social media rich but strategy poor?

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There is the perception that if your organization is not fully engaged in social media then you are losing ground to competitors, losing touch with supporters and falling woefully behind the times. To some extent that’s true. However, too many organizational leaders put the Twitter before the proverbial horse.

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We do live in an age where social media is the way individuals communicate and digest news and information. On the business side there is an urgency to employ social media – and often social media experts – to drive the organization’s social engine. Many leaders know social media is important, but frankly I believe weight it too heavily in the grand scheme of things. When that happens, your organization may find itself social media rich and strategically poor from a marketing communications perspective. Continue Reading →

Can You Pass the Social Media Driving Test?

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Maybe social media should be like driving. Yeah, if you’re planning to use social media to advance the objectives of an organization, them maybe you should have to take a test. It will be a simple test, but not an easy one, and it can be boiled down to two questions.

Stuart Miles, Freedigitalphotos.net

Stuart Miles, Freedigitalphotos.net

I’ve recently had conversations with a number of people from different organizations regarding their use of social media and I’m finding there is a high realization that, in one form or another, social media is key for connecting with an organization’s desired audiences. However, there is a lower apprehension for knowing how to accomplish that task. Frankly, I believe social media is a waste of time for many people who have waded into the social media waters. They’re spinning their wheels. Their social media effort amounts to spitting in the dessert and expecting an oasis to bloom. Continue Reading →

Social media: A hierarchy of feeds

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Some people think social media isn’t for them, but it could be (and in fact I make the case it should be in “Social Media: Why get on it?). Social media has proven its worth in personally connecting with people, and in extending business opportunities. Consistent social media engagement isn’t that difficult, really…if you have a plan.

Image courtesy of FreeDigitialphotos.net

Image courtesy of FreeDigitialphotos.net

In 1943, psychologist Abraham Maslow introduced his hierarchy of needs in a paper titled, A Theory of Human Motivation.His theories are most often represented by a pyramid divided into five horizontal sections, each representing an area of human development. Continue Reading →

3 tips to keep your LinkedIn request from being ignored

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Repeat after me: “LinkedIn is not Facebook for professionals.” Unfortunately, too many people transfer their friend-collecting Facebook mentality to connecting through LinkedIn and it is, well…annoying.

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In fact, the approach is so annoying I now won’t accept an invitation to connect unless I already know the person sending the invite. Yes, you could say the unprofessional attempt to professionally connect has become a pet peeve of mine; kind of like when a car salesman liberally uses my first name as if we’ve been buddies since high school. It is unprofessional and makes me uncomfortable. Only thing worse is being called  “Honey,” and “Sugar,” by the lady who used to cut my hair. Continue Reading →

Learning Crisis Communications from the Boy Scouts of America

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The Boy Scouts of America finds itself in a kerfuffle with its proposed membership standards document. In a nutshell, the BSA is wrestling with dropping its ban on gay membership and in the process has created for itself an organizational communications nightmare that is bludgeoning a century of branding equity. It will take more than a compass for the BSA to navigate this crisis communications firestorm.

Photo courtesy of www.FreeDigitalPhotos.net

Photo courtesy of www.FreeDigitalPhotos.net

The BSA is in a five-alarm crisis communications nightmare. Very little is coming from its national headquarters in Irving, Texas, that positively positions the BSA. In fact, the organization’s leadership finds itself with few – if any – friends on either side of the debate, and has landed itself in a crossfire. Make no mistake; this is a self-inflicted crisis. Continue Reading →

Social media can’t do everything

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Social media has transformed virtually every area of our lives. That’s an understatement, I know, but it is humorous to remember way back – oh, say five years ago – when curmudgeonly corporate execs and know-it-all pundits labeled social media as a fad. Unbelievably many still do, and they are becoming as relevant as cassette tapes.

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Image courtesy of www.freedigitalphotos.net

However, while social media is a force, it is also true it can’t do everything. The understanding of how social media benefits organizational communications ranges broadly. Some have leveraged its power for either their for-profit or non-profit organizations while others throw in a little social media and expect miracles. Hint: Social media is not pixie dust. Continue Reading →

Leaders can improve employee motivation with these communication tips

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I have a friend who got a Macbook Air for Christmas. It was given to her by the company for which she works and it gave every employee his or her choice of the latest Apple products (up to a certain amount). It wasn’t the first time this particular employer had done something like this. The Christmas season is traditionally marked by amazing generosity, but is annually opening the gadget closet the best way to motive employees?

Leadership and employee communications

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For a few employees the answer is, “Yes!” However, countless employee satisfaction surveys done over the past 10 years reveal material “blessings” occasionally showered from on high are no substitute for a consistently healthy work environment where people feel valued when it comes to motivating employees. President and CEO of Managed Medicaid Services Group, Richard Yardon, recently posted a short but accurate commentary about The Number One Way to Fail at Motivating Employees. The conclusion: incentives and employee values must be connected. Continue Reading →

Is your social media marketer prepared to handle a crisis?

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Social media marketing is all the rage with companies adding social media strategists faster than most people can hammer out 140 characters and send a Tweet. The rapid increase in available positions is testimony to the effectiveness of social networking in driving business and validates the millions of dollars shifted from traditional marketing strategies to digital strategies. But is the explosion in new hires exposing companies to crisis risk?

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I live in the Nashville, Tenn., area and a quick search of several job sites generated no less than 23 positions seeking social media marketing specialists. Only two of those positions were senior level positions like a digital marketing strategist. The remaining positions required, on average, two years or less experience. Translation: Companies are putting relatively inexperienced people in frontline customer interaction positions. Continue Reading →

Content marketing done the “right” way

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I found it humorous the other day when my brother-in-law was reminiscing about the early days of the Internet. He was just 12 years old when, “Welcome, you’ve got mail,” introduced itself to American culture. His point, however, was how everything has changed because of the Internet, most notably the way we do business.

 

Fast forward to 2006 when blogging was all the rage and Twitter was a newborn in diapers. A few people like Brian Solis were rightly prognosticating the future of social media and its impact on business, but it has really only been in the past three years that businesses are catching up. Unbelievably, some businesses haven’t yet left the social media marketing station while others simply don’t know there is a train to board. Continue Reading →

Social media attacks: Are you prepared?

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The most nefarious use of social media is when an individual or a group intentionally sets out to destroy someone else’s reputation or business. Shell Oil is experiencing some of the worst the World Wide Web community has to offer.

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The extremist environmental group, Greenpeace International, launched a Website (Arctic Ready) and Twitter account (@Shellisprepared) with the intention to damage Shell Oil’s drilling operations in the Arctic Circle and it’s corporate reputation. The Arctic Ready site very closely resembles Shell’s Arctic Circle site visually, and significant effort has been expended to craft faux news articles on the site to make the hoax even more believable. To some extent it has succeeded. A Youtube video added to the reality, but it was professionally staged down to the rehearsals. Continue Reading →